Did You Catch National Lobster Day? The people at GOLDBELLY reminded me in an email.
GOLDBELLY ships America’s Most Iconic Foods Nationwide.
When I saw my friend Andrea Anthony’s Restaurant pop up in the email, the famous LUNCH Lobster Roll, in the Hamptons, I was curious to know how her new expansion into shipping Lobster Roll’s to people all over the country through GOLDBELLY was going?
She’ll tell you herself in this fun podcast of our live conversation on The Debbie Nigro Show.
Andrea is the most hands on business woman I’ve ever met. Refreshing to know in this day and age of virtual communication, where messages and emails often go unanswered for a while… if not forever.
If you try and get in touch directly with Andrea with a question or a problem, she’s going to get back to you asap.
Someone even left a review about just that point about her on GOLDBELLY.
These kind of reviews matter to a company’s success.
“Everything about it was excellent. I had a question about freezing the lobster and I left a message and Andrea called me back, which is unbelievable these days. I would definitely do business with this company again.
Margaret P.
from Tarpon Springs, FL12/26/22
Verified Purchase 
Andrea Anthony is all about sincerity and quality in all she does. She’s sets a fabulous example for how business owners and brands should be communicating with customers.
Terrific woman. And her Lobster Rolls are… ‘to die for’.
BTW LUNCH Lobster Roll restaurant was the first to introduce the lobster roll to Long Island and the New York City Area. Over the years, The Lobster Roll and its neon sign (which proudly proclaims “LUNCH”) became Amagansett landmarks, and regulars began affectionately referring to it as simply Lunch. They now have a second location in Southampton, NY.
Though you may have missed National Lobster Day it’s still a fun idea to order a Lobster Roll Kit through GOLDBELLY for yourself or as a gift for someone you want to make smile. Click this link to get to Andrea’s LUNCH Lobster Rolls on GOLDBELLY.
Meet Andrea Anthony in this podcast of our live conversation on The Debbie Nigro Show. She’s worth your time. If you’d rather read the transcript of our conversation it is below.
AUDIO TRANSCRIPT
0:00:00
It’s time for the Debbie Nigro Show with Debbie Nigro, who says she’s still a babe, or at least she thinks she still is. That’s right, attitude is everything, and Debbie’s delusionally young No one sees a glass of Cabernet half full like Debbie. She’s fresh air with a magnetic Some day has arrived, and as far as she’s concerned, it’s time to roll!
4
0:00:28
It’s time to roll.
5
0:00:29
I’m a carb addict. Anybody out there can relate to that? Anybody?
2
0:00:57
Raise your hand. My hand’s up. Yeah, I never I never met a piece of bread I wasn’t interested in bonding with so today I’m reading about like this new listing of the 50 best breads in the world right and I’m gonna go through the list believe it or not New York bagels are number 34 34 Yeah, you know how good New York bagels are right there 34 wait here all right so they’re 34. Wait till you hear what the better ones are. Oh my god. So I started thinking about food and I’m not sure my guest is ready to come on yet. Are we in sync? Okay cool because I have a very special woman that I just love this woman and her name is Andrea Anthony and she’s the owner of Lunch Lobster Roll out in Amagansett and Southampton, New York. Now why she’s on the show today is because I recently sent a gift from Gold Belly of food to California to a nice Jewish guy who is missing his bialis from New York. And as a result of that transaction, I now am on the Gold Belly email list and I get this message that they’re discounting all these lobster roll sales. So I’m like, you know what? I remember Andrea Anthony told me that she just this past year got involved with Gold Belly shipping lobster roll kits around the country. Sure enough, there it is on my email, Lunch Lobster Roll, the Hampton’s essential lobster shock since 1975. So I’m like, you know, I got to see how that lobster roll shipping thing is going and rather than me tell you I invited Andrea. Hi Andrea! Hello how are
1
0:02:58
you? And you know I love you right? And you know I love you too. We just
2
0:03:03
connected I don’t know what it is we we bonded and I wanted to really get a little insight into how this gold belly works from your end you know I’m a consumer and I’m seeing it’s the last lobster roll sale of the year and I’m thinking how are you getting all these lobsters out to everybody, how does that work? I went online to read about what you guys offer and I’m like dying for a lobster roll now, this is a problem. So talk to me, tell me what’s going on on your end, I know you’re the best in business when it comes to customer service.
1
0:03:38
What’s happening on your side? The great thing about GoldBelly is that it’s a platform where you can find just about anything you would love to have, but something that may not be accessible to you in your locale. They’re international. They’re all over the place. So if you live in Idaho, you want a lobster roll or you want your favorite cheesecake from another company, you will find it on Gold Belly. They provide their…
2
0:04:11
Yeah, I’m looking at your lobster kit, by the way. It’s very cute. And so what do you do to ship this stuff so it stays fresh? Like, how do you pack a lobster roll kit?
1
0:04:22
So what happens is I found a fulfillment company in Maine and they are absolutely fantastic. So they follow our specifications which is very strict on the lobster meat, the mayonnaise, everything you need, the rolls, lemons, we send potato chips with them and we’re also offering a new product which is our lobster corn chowder which is exclusive to Gold Belly. So you know
2
0:05:22
yes, so it’s very efficient you know and Michael who is the person that we
1
0:05:19
The service has been fantastic.
2
0:05:21
Oh, my God. You’re getting reviews on GoldBelly like A plus, amazing, delicious, quality, excellent. It just goes on and on and on. One of the really interesting comments, and I posted this on Facebook because you and I spoke about this yesterday, had to do with you as a businesswoman, on the other end of all this virtual nonsense that’s going on in the world, that’s good and bad, being the kind of woman that answers every single question that somebody sends you, calls you about directly, you get back directly. And I don’t know if you saw this, but somebody from Tarpon Springs, Florida, Margaret P., who’s a verified purchaser, said, everything about it was excellent. I had a question about freezing the lobster and I left a message and Andrea called me back which is unbelievable these days. I would definitely do business with this company again. I think that lost art that you have kept alive matters. How about you?
1
0:06:16
I totally agree and that’s something that when we signed on with Gold Belly, I was very concerned about how the customer service would go because we all know that things can happen and you know the only thing that really does happen is sometimes which is really not something we don’t have control of you know of FedEx or UPS honestly I forget who they’re using now. You know something’s delayed you know something happens and it doesn’t arrive when it should. I mean that can happen doesn’t happen often but that’s of complaint we’ve had with timing and as I say it doesn’t happen often. But when it does, you know customers have to go through the process of dealing with customer service through email and that’s just the way they do it but I made it very clear that I want customers to be able to contact me. So I’m accessible and customers of you So I’ll respond probably within hours. So that’s important to me and I really feel, I understand with platforms like GoldBelly or anything else, you’re not going to get a person on the phone. And being in the restaurant business which is a hospitality business, I don’t want to lose that person to person contact. I think it’s really important. I answer all my reviews on Yelp and Google and we have cards in each check folio that customers receive in both locations with a QR code and my email. If people don’t know how to use QR codes, some people most of us do but the point is that they can get directly to me. If you hit that QR You’re not going to get a submission form which I hate. And as I say I respond very quickly and I think that’s really important on every level in hospitality to be able to get a person. Sometimes I’m sure you’ve experienced this as well. You try to call a restaurant and you get the phone rings and there’s all these different prompts and then it goes to voicemail and oh we’re busy we’ll pay.
2
0:08:29
Oh my gosh I tell you I just I told you I just wrote about this crazy problem in my book you know the cold calls become the ice cold call and sometimes you call people and maybe they’ll call you back or sometimes they just never acknowledge the message the email it’s like outrageous and it’s very hard to get anything done so you know really kudos to you Andrea for your sincerity and the quality in all you do. I think you’re a terrific woman. And it’s obvious that it’s translating to not only your restaurant, which has been there forever, and if I’m not mistaken, was your restaurant Lunch Lobster Roll the first to introduce the lobster roll to Long Island and the New York City area?
4
0:09:04
Actually, it was.
1
0:09:06
And my best friend Terry, when he purchased a restaurant with his dad in 1965, and yeah, you know, that’s when it was introduced and the reality is it has spread as we all know all over the place and And listen, there are lots of rules that are great Some people do different things with them, but you know, we are the original on Long Island and certainly the New York New York metro area
2
0:09:30
I’m proud of you and I wanted to give you a quick shout out the opening of my show today since I’m talking about trending foods and since lobster rolls are on sale at Gold Belly today is the last day I think 40% off but you can get them all year long sent from you know to you regardless of where you are in the US and what a great present for somebody you really want to admire sending some lobster rolls to their door so check it out I put everything up on the Debbie Nigro show Facebook page I’ll be sharing more and Andrea you have a great day I
1
0:09:58
hope to see you soon and have one of those darn lobster rolls. Debbie, thank you so much. I appreciate it. I look forward to seeing you as well. hope to see you soon and have one of those darn lobster rolls. Debbie, thank you so much. I appreciate it. I look forward to seeing you as well.
2
0:10:05
Okay, ciao!
Transcribed with Cockatoo
